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What happens if my card is lost or stolen?

When you notice that your card is misplaced, notify the Estonian authorities immediately and your certificates will be closed for access. Please note that your PIN codes should be kept secure at all times and we recommended memorizing them instead of having them written down in an easily accessible place (such as a notebook or address book).

Your card does not give access to the e-services (such as your bank account or the online business portal) without the PIN-codes.

In case a Digi-ID becomes lost/stolen the electronic functioning of the card can be stopped by calling to 1777 (+372 677 3377 from abroad).

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